Contact
Feedback, bug reports, privacy requests, or just a question — we read everything and reply as quickly as we can.
Typical response time: 1–3 working days.
1. Email us
The fastest way to reach us is by email:
We are a small, independent project, so email is the only support channel we offer. There is no phone line and no live chat, but every message reaches a real person.
2. What to include
To help us help you faster, please include as much of the following as is relevant:
- Your device: the brand and model exactly as shown in Settings → About phone (or Settings → General → About on iPhone).
- Your browser and OS: for example, “Chrome 129 on Android 15” or “Safari on iOS 18”.
- What you saw vs. what you expected: if the tool detected the wrong model, tell us what it showed and what the correct model is.
- A screenshot if possible — it makes issues much easier to reproduce.
- The page URL if your message concerns a specific page.
3. Common topics
Wrong or unknown detection
If your model shows as unknown or incorrect, first try the manual model picker on the home page. If you would like us to improve detection for your device, send us the details above and we will look into it.
Bug reports
Please describe what you did, what happened, and what you expected. A screenshot or a short screen recording is very helpful. Include your browser and OS version.
Privacy and data requests
Because detection runs locally, we do not hold your device profile. For access, deletion, or other rights requests relating to server logs or email correspondence, see our Privacy Policy and write to us at the address above.
Feature suggestions
We genuinely welcome ideas. Tell us what you would find useful and how you would use it — that context helps us prioritise.
Advertising and partnerships
We are selective about commercial partnerships. If you have a proposal, email us with a short description and we will respond if it is a fit.
4. Response times
We aim to reply within 1–3 working days. Messages about privacy rights or security issues are prioritised. Please avoid sending the same message multiple times — it slows things down rather than speeding them up.
Security issues: if you believe you have found a security vulnerability, please email us with the subject line “Security” rather than posting publicly, so we can investigate and fix it responsibly.
5. Press & partnerships
For press enquiries or partnership proposals, use the same email address and put “Press” or “Partnership” in the subject line. Include your organisation, the nature of your request, and any deadlines.
6. Founder
What Phone is designed, built and maintained by Waqas Bukhari, Founder & Developer. Learn more on the About page.